New Emergency Hospital Notification Process
(For Veterans Who Self-Present to a Community ER)

Beginning on June 8, 2020, the emergency hospital notification process for VA Nationwide will change. The decision of whether a Veterans emergency hospital visit is being paid for by the VA will no longer be made at the facility level. All 72-hour notifications and emergency hospital visit eligibility decisions will be processed through one centralized location, the Community Care Centralized Call Center.

Phone: 1-844-724-7842

Information that must be provided to the Call Center:

  • Full Name of Veteran
  • Date of Birth
  • Full Social Security Number
  • Hospital Name and Address
  • Date presented to Facility
  • Reason for Visit
  • Point of Contact Name and Number