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Medical Care

Medical Care

Veterans in Suicidal Crisis

Veterans in acute suicidal crisis will be able to go to any VA or non-VA health care facility for emergency care at no cost, including inpatient or crisis residential care for up to 30 days and outpatient care for up to 90 days. Veterans do not need to be enrolled in the VA system to use this benefit. This expansion of care will help prevent veteran suicide by guaranteeing no cost, world-class care to veterans in times of crisis. It will also increase access to acute suicide care for up to 9 million veterans who are not currently enrolled in VA.

Basic Eligibility

If you served in the active military service and were separated under any condition other than dishonorable, you may qualify for Veterans Affairs (VA) health care benefits. Current and former members of the Reserves or National Guard who were called to active duty by a federal order and completed the full period for which they were called or ordered to active duty may be eligible for VA health benefits as well.

A 10-10 EZ form must be completed for enrollment eligibility. This form is located at our office.

Minimum Duty Requirements

Most veterans who enlisted after September 7, 1980, or entered active duty after October 16, 1981, must have served 24 continuous months or the full period for which they were called to active duty in order to be eligible. This minimum duty requirement may not apply to veterans who were discharged for a disability incurred or aggravated in the line of duty for a hardship or early out or those who served prior to September 7, 1980. Since there are a number of other exceptions to the minimum duty requirements, we encourage all veterans to apply so that the VA may determine their enrollment eligibility.

Emergency Care

Tele-Emergency Care
For Veterans enrolled in VA health care, VA Health Connect offers 24/7 virtual care—including tele-emergency care. Depending on the need, a provider can evaluate you over the phone or video and recommend treatment or advise where and when you should go if in-person care is needed.
If you believe your life or health are in danger or if you are experiencing a suicidal crisis, call 911 or report to the nearest emergency department right away.

Phone: 1-800-698-2411

Hospitalization Notification Process (For Veterans Who Self-Present to a Community ER)
During a medical or mental health emergency, the Department of Veterans Affairs (VA) encourages Veterans to seek immediate medical attention without delay. Veterans do not need to check with VA before calling for an ambulance or going to an emergency department. In most instances eligible Veterans are able to receive VA authorized emergency care at an in-network facility if VA is notified of the emergent event within 72 hours of the start of care.

Phone: 1-844-724-7842

Information that must be provided to the Call Center:

  • Full Name of Veteran
  • Date of Birth
  • Full Social Security Number
  • Hospital Name and Address
  • Date presented to Facility
  • Reason for Visit
  • Point of Contact Name and Number

Medical Device Loan Program

The Monroe County Veterans Office has the following medical items to loan to veterans in need. Please contact the office for more details.

  • Wheel chairs (Non-motorized and motorized)
  • Crutches
  • Walkers
  • Canes
  • Portable Commode Chairs
  • IV pole
  • Hospital beds
  • Hearing Impaired telephones
  • Colostomy bags (non-returnable)

Veterans Health Library

The Veterans Health Library is a comprehensive patient education resource to help Veterans stay well and well-informed.